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Dear valued customer,

Vishing is a popular form of phishing where scammers call and trick their victims into sharing personal information that they’ll later use for fraudulent activities. These scammers often pretend to be authority figures like police and bank personnel or delivery companies to gain your trust so you’ll share sensitive information.

Keep an eye and ear out for these signs of a vishing scam

Heard any of these lines? Proceed with caution.

Unsure if the call is legitimate or a vishing attack?

Ignore any requests for fund transfers and/or disclosure of personal details over the phone. If asked to approve transactions or be redirected to another “officer” while on call, immediately end the call. Call the organisation’s official contact number listed on their website to verify the legitimacy of the call you received.
HSBC Malaysia will never request for your personal banking information or payments via telephone calls, SMS or emails.

Want more security tips to safeguard your online banking activities?

Visit here

For further assistance or enquiries, reach out to us via:

Secure Live Chat
from 9am to 9pm, Monday to Friday except public holidays. Log on to HSBC Online Banking, or HSBC Malaysia Mobile Banking App via ‘Chat with us’ under the Support tab.

Call our Contact Centre
at the numbers below. Select “To report Lost/Stolen/Unauthorised transactions” to report a fraudulent transaction or if you think your account is compromised.

HSBC: 1300-88-1388 or (603) 8321 5400 (overseas)
HSBC Amanah: 1300-80-2626 or (603) 8321 5200 (overseas)
from 7:30am - 9:30pm
(Available 24/7 for reporting scams, lost/stolen of card(s) or unauthorised transactions)

Alternatively, you can report a fraudulent transaction by calling the National Scam Response Centre at 997 (from 8am to 8pm).

For more information on scam prevention, check out:
SemakMule: https://semakmule.rmp.gov.my/
CCID Infoline via WhatsApp: 013-211 1222 (from 8am to 12 midnight)
Facebook: @JSJKPDRM and @CyberCrimeAlertRMP

Get your banking done with a tap

HSBC Malaysia Mobile Banking app lets you transact on-the-go with ease.

A reminder to all our customers

Don't become a victim of scams and phishing. Remember, the police, government or other law enforcement agencies won't ever make phone calls to ask you to transfer funds to unfamiliar third-party accounts on the pretext of investigations. HSBC will never send any SMS notification with a link requesting you to log on to your Internet banking. If you're ever unsure about a message you've received, please contact Customer Services for advice. Never share your Internet Banking ID, Password/PIN/OTP with anyone. You are encouraged to change your passwords and PIN regularly.

Issued by HSBC Bank Malaysia Berhad 198401015221 (127776-V).


Notice:

Please do not reply to this e-mail.

As internet communications cannot be guaranteed to be timely, secure, error or virus-free caution is advised.

HSBC / HSBC Amanah will never contact you by e-mail or otherwise to ask you to validate personal information such as your user ID, password, or account numbers. If you receive such a request, please call our HSBC / HSBC Amanah Contact Centre for verification.

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HSBC Bank Malaysia Berhad whose registered address is
Menara IQ Lingkaran TRX 55188 Tun Razak Exchange Kuala Lumpur Malaysia.