Learn their tricks and understand the precautions that you can take.
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Dear valued customer,

We’ve noticed that there’s been an increasingly recurring trend of scammers stealing from unsuspecting victims by pretending to be staff from banks and other legitimate organisations. So, while we’re continuously improving your safety and security when you bank with us, there are extra precautions you can take should you ever get approached by such fraudsters.

Lookout for these recent bank
impersonation scams in Malaysia


If you’ve found yourself in any of these situations, here are some tips on what you can do to safeguard yourself.

I was added to an HSBC group chat promising investments with guaranteed high returns

HSBC Malaysia does not promise returns and promote our investment products via any messaging apps.

Block the user who added you to the group chat, report and exit the group chat via the in-app settings and call our Contact Centre to lodge a report.

I was asked to pay the outstanding balance on an unknown credit card

HSBC Malaysia never requests customers to make any payments to third parties.

Ignore the message and report it to us.

 

If you have an HSBC credit card, you can check your e-statements securely via HSBC Online and Mobile Banking.

I received an SMS/email asking me to log on and update my online banking details

HSBC Malaysia will never send communications with a link requesting you to log on to your Online Banking or provide any personal details.

Don’t click on any links or provide any personal information and call us to lodge a report.
 

If you suspect that your account has been compromised, activate the Kill Switch by calling our Contact Centre, pressing the ‘*’ key and selecting ‘1’.


Want more security tips to safeguard your online banking activities?


Visit here

For further assistance or enquiries, reach out to us via:

Secure Live Chat
from 9am to 6pm, Monday to Friday except public holidays. Log on to HSBC Malaysia Online Banking, or HSBC Malaysia Mobile Banking app and select ‘Chat with us’ under the Support tab.

Call our Contact Centre
at the numbers below. Select “To report Lost/Stolen/Unauthorised transactions” to report a fraudulent transaction or if you think your account is compromised.

HSBC: 1300-88-1388 or (603) 8321 5400 (overseas)
HSBC Amanah: 1300-80-2626 or (603) 8321 5200 (overseas)
from 7:30am - 9:30pm

(Available 24/7 for reporting scams, lost/stolen of card(s) or unauthorised transactions)


Alternatively, you can report a fraudulent transaction by calling the National
Scam Response Centre at 997 (from 8am to 8pm).

For more information on scam prevention, check out:
SemakMule: https://semakmule.rmp.gov.my/
CCID Infoline via WhatsApp: 013-211 1222 (from 8am to 12 midnight)
Facebook: @JSJKPDRM and @CyberCrimeAlertRMP

Get your banking done with a tap

HSBC Malaysia Mobile Banking app lets you transact on-the-go with ease.

A reminder to all our customers

Don't become a victim of scams and phishing. Remember, the police, government or other law enforcement agencies won't ever make phone calls to ask you to transfer funds to unfamiliar third-party accounts on the pretext of investigations. HSBC will never send any SMS notification with a link requesting you to log on to your Internet banking. If you're ever unsure about a message you've received, please contact Customer Services for advice. Never share your Internet Banking ID, Password/PIN/OTP with anyone. You are encouraged to change your passwords and PIN regularly.

Issued by HSBC Bank Malaysia Berhad 198401015221 (127776-V).

Notice:

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HSBC Bank Malaysia Berhad whose registered address is
Menara IQ Lingkaran TRX 55188 Tun Razak Exchange Kuala Lumpur Malaysia.