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I was added to an HSBC group chat promising investments with guaranteed high returns
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HSBC Malaysia does not promise returns and promote our investment products via any messaging apps.
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Block the user who added you to the group chat, report and exit the group chat via the in-app settings and call our Contact Centre to lodge a report.
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I was asked to pay the outstanding balance on an unknown credit card
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HSBC Malaysia never requests customers to make any payments to third parties.
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Ignore the message and report it to us.
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If you have an HSBC credit card, you can check your e-statements securely via HSBC Online and Mobile Banking.
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I received an SMS/email asking me to log on and update my online banking details
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HSBC Malaysia will never send communications with a link requesting you to log on to your Online Banking or provide any personal details.
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Don’t click on any links or provide any personal information and call us to lodge a report.
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If you suspect that your account has been compromised, activate the Kill Switch by calling our Contact Centre, pressing the ‘*’ key and selecting ‘1’.
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