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Learn how to block all your account activity instantly. Trouble viewing this email? View in browser
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Dear valued customer,
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As part of our commitment to bring you enhanced security features and empower you to act quickly should you suspect fraudulent activities on your account, HSBC Malaysia introduces Kill Switch – a self-service Interactive Voice Response (IVR) feature.
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Kill Switch is a 24/7 self-service feature that allows you to instantly suspend your account activities to prevent unauthorised access to your current and savings accounts and/or online and mobile banking.
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How to activate Kill Switch
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Step 1:
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Call HSBC/HSBC Amanah Contact Centre hotlines
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Step 2:
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Press the star “*” key to access the emergency service menu
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Step 3:
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Press “1” to activate Kill Switch
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Step 4:
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Press “1” again to confirm your request
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Step 5:
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If required, press “0” to speak to a customer service representative to report lost, stolen or unauthorised credit card transactions. Otherwise, hang up to disconnect the call.
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Upon successful Kill Switch activation, an SMS notification as confirmation will be sent to your registered mobile number.
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Calling from a phone number not registered with HSBC Malaysia?
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Please have your NRIC or credit/debit card/-i details ready for verification purposes.
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How to reactivate access after activating Kill Switch
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As an added security measure to protect your accounts, you will need to visit your nearest HSBC/HSBC Amanah branch in-person for verification purposes. Book an appointment online and bring along your NRIC or passport to your appointment.
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For further assistance or enquiries, reach out to us via:
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Secure Live Chat
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from 9am to 9pm, Monday to Friday except public holidays. Log on to HSBC Online Banking, or HSBC Malaysia Mobile Banking App via ’Chat with us’ under the Support tab.
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Call our Contact Centre
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at the numbers below. Select ‘To report Lost/Stolen/Unauthorised transactions’ to report a fraudulent transaction or if your think your account is compromised.
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HSBC: 1300-88-1388 or (603) 8321 5400 (overseas)
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HSBC Amanah: 1300-80-2626 or (603) 8321 5200 (overseas)
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from 7:30am - 9:30pm
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(Available 24/7 for reporting scams, lost/stolen of card(s) or unauthorised transactions)
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Alternatively, you can report a fraudulent transaction by calling the National Scam Response Centre (NSRC) at 997 (from 8am to 8pm).
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For more information on scam prevention, check out:
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SemakMule: https://semakmule.rmp.gov.my
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CCID Infoline via WhatsApp: 013-211 1222 (from 8am to 12 midnight)
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Facebook: @JSJKPDRM and @CyberCrimeAlertRMP
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Get your banking done with a tap
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HSBC Malaysia Mobile Banking app lets you transact on-the-go with ease.
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A reminder to all our customers
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Don't become a victim of scams and phishing. Remember, the police, government or other law enforcement agencies won't ever make phone calls to ask you to transfer funds to unfamiliar third-party accounts on the pretext of investigations. HSBC will never send any SMS notification with a link requesting you to log on to your Internet banking. If you're ever unsure about a message you've received, please contact Customer Services for advice. Never share your Internet Banking ID, Password/PIN/OTP with anyone. You are encouraged to change your passwords and PIN regularly.
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HSBC Bank Malaysia Berhad 198401015221 (127776-V). Member of PIDM. Protected by PIDM up to RM250,000 for each depositor.
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Notice
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Please do not reply to this e-mail.
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As internet communications cannot be guaranteed to be timely, secure, error or virus-free caution is advised.
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HSBC / HSBC Amanah will never contact you by e-mail or otherwise to ask you to validate personal information such as your user ID, password, or account numbers. If you receive such request, please call our HSBC / HSBC Amanah Contact Centre for verification.
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You are receiving this e-mail because this is an information communication from HSBC Bank / HSBC Amanah Malaysia Berhad and as such, the unsubscribe option is not available.
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Privacy and Security | Terms of Use | Hyperlink Policy
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©HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023.
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All rights reserved. This e-mail is intended for selected HSBC customers in Malaysia only.
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****************************************************************************
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HSBC Bank Malaysia Berhad whose registered address is
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Menara IQ, Lingkaran TRX, 55188 Tun Razak Exchange, Kuala Lumpur, Malaysia.
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