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Dear Customer,

HSBC has added new security features to give you more control against cybercrimes so you can have a safer online banking experience. These features which include the requirement of security codes via Mobile Secure Key (MSK) for all FPX transactions and the restructuring of online banking limits will bring heightened security to your finances.

Replacing SMS One Time Password (OTP) with Mobile Secure Key Authorisation

Effective 4 June 2023

All FPX payments amounting to RM10,000 and below will need to be authorised with a Mobile Secure Key re-authentication code. This replaces the use of SMS OTP as per Bank Negara Malaysia's directive announced on 26 September 2022.

Follow these steps to obtain a re-authentication code:

*Note: Important! Mobile Secure Key is required for all transfers and payments instead of SMS OTP. In order to use Mobile Secure Key, download and register for HSBC Malaysia Mobile Banking app to gain access today.

Find out more

Changes to Daily Transaction Limit

Effective 11 June 2023

To better combat financial scams, the daily transaction limit for payments and transfers via HSBC Malaysia Online and Mobile Banking will be updated as follows:

Change 1:
The daily limit for 'Bill Payments' and 'FPX' categories will be reduced to MYR 50,000 maximum.

Category

Current maximum
daily limit

11 June 2023
onwards

Bill Payments

RM200,000

RM50,000

FPX

RM200,000

RM50,000

Change 2:
The 'Third-party transfers' category will be separated into five (5) specific transaction types, each with its own controllable daily limit.

Current

11 June 2023 onwards

Category

Maximum
daily limit

Category

Maximum
daily limit

Third party
transfer

RM200,000

3rd party
HSBC transfer

RM100,000

Overseas transfer
(Telegraphic transfer)

RM200,000

Interbank GIRO
(IBG)

RM50,000*

DuitNow
(Online Banking)

RM50,000*

DuitNow
(Mobile Banking)

RM50,000*

Change 3:
A “Daily Combined Limit” of RM50,000 maximum will be introduced and shared among the following transfer methods:

Interbank
GIRO (IBG)

DuitNow
(Online
Banking)

DuitNow
(Mobile
Banking)

DuitNow QR

FPX transfers
Find out more

For further assistance or enquiries, reach out to us via:

Secure Live Chat
from 9am to 9pm, Monday to Friday except public holidays. Log on to HSBC Online Banking, or HSBC Malaysia Mobile Banking App via ‘Chat with us’ under the Support tab.

Call our Contact Centre
at the numbers below. Select “To report Lost/Stolen/Unauthorised transactions” to report a fraudulent transaction or if you think your account is compromised.

HSBC: 1300-88-1388 or (603) 8321 5400 (overseas)
HSBC Amanah: 1300-80-2626 or (603) 8321 5200 (overseas)
from 7:30am - 9:30pm
(Available 24/7 for reporting scams, lost/stolen of card(s) or unauthorised transactions)

Alternatively, you can report a fraudulent transaction by calling the National Scam Response Centre at 997 (from 8am to 8pm).

For more information on scam prevention, check out:
SemakMule: https://semakmule.rmp.gov.my/
CCID Infoline via WhatsApp: 013-211 1222 (from 8am to 12 midnight)
Facebook: @JSJKPDRM and @CyberCrimeAlertRMP

Get your banking done with a tap

HSBC Malaysia App lets you transact on-the-go with ease.

A reminder to all our customers

Don't become a victim of scams and phishing. Remember, the police, government or other law enforcement agencies won't ever make phone calls to ask you to transfer funds to unfamiliar third-party accounts on the pretext of investigations. HSBC will never send any SMS notification with a link requesting you to log on to your Internet banking. If you're ever unsure about a message you've received, please contact Customer Services for advice. Never share your Internet Banking ID, Password/PIN/OTP with anyone. You are encouraged to change your passwords and PIN regularly.

Issued by HSBC Bank Malaysia Berhad 198401015221 (127776-V). This material has not been reviewed by the Securities Commission Malaysia (SC).


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HSBC Bank Malaysia Berhad whose registered address is
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