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Your HSBC Banking Services are moving to Nations Trust Bank
Dear Valued Customer,
After many years of having the privilege to serve you and your family, HSBC wishes to confirm that we will be transferring
our Retail Banking operations in Sri Lanka, following the sale of our Retail Banking business—including accounts, credit
cards and retail loans—to Nations Trust Bank PLC (NTB). This transfer is expected to take effect on 1 May 2026.
We would like to share what this means for you and what to expect next.
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You will receive your Welcome Letter from NTB shortly, along with:
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Your new account numbers plus details
about your banking services that will
apply following the transfer.
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Your NTB Credit Card(s), as applicable,
for use after the transfer.
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Guidance on using your accounts and cards (including tariffs) after the transfer.
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Digital Banking Onboarding Guide.
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Your NTB Debit Card and cheque book
for active accounts, as applicable, for
use after the transfer.
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Information on Tariffs, and Terms and Conditions.
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Your new NTB account numbers, debit and credit card(s) and cheque book will be sent to you before completion
of the transfer to NTB to assist you with the transition arrangements.
However, please note that these will not become effective until after the transfer of our business to NTB and should not
be used until you have been informed that they are activated.
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Important Notice
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HSBC branches and express banking centres will close as usual at 3 pm on 30 April 2026, including ATMs.
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You may continue to use your existing HSBC accounts and debit/credit card(s), Internet and
Mobile Banking until 7 pm on 30 April 2026 after which point your HSBC cards and
digital platforms will cease to operate.
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If there are any changes to your banking relationship with HSBC before the transfer to
NTB, this will be reflected in your NTB banking relationship at the time of transfer.
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Plan Ahead: Banking Service Interruption During Final Transition
During the final transition all systems will be unavailable from 7 pm on 30 April 2026 until
systems are back online at NTB and they will provide exact details when their services will be
available for use, closer to the transition date.
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Please note customers will not have access to any accounts or services during this period.
This includes ATM access and credit card usage along with all online banking facilities. We
recommend that you plan your payments and cash requirements accordingly.
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Actions Required from You
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NTB Letter
Carefully review the information in the letter you receive
from NTB and take note of any important dates and
actions requested.
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Key points to note
Key points are enclosed for your information.
Additionally, we frequently update our website with
the latest FAQs, and we invite you to review it.
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NTB contact details
NTB will operate a transfer help desk, and details
will be included in their letter.
Visit nationstrust.com/migration for more details.
However please note that prior to the transfer, NTB staff will not have access to your HSBC account details
and cannot discuss specific information on your
banking relationship with HSBC.
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Early discontinuation of selected services
To support you through the transition, we have
highlighted a few important dates and service timelines in
the “Annexure on HSBC banking services’ operating
timelines” below. Please note that these services will be
temporarily paused on the dates indicated and will
resume at NTB after the transfer.
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Contact details
Ensure your contact details are up to date so that
you do not miss important communications as we
approach the transfer date. You may update your
details through any of the following channels:
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Log on to HSBC Sri Lanka Online Banking at hsbc.lk.
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Visit any HSBC branch.
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Call the number on the back of your HSBC Credit or
Debit Card or visit hsbc.lk/contact.
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As we work towards completing this transition, please be assured that every step is being taken
for a smooth and secure transition to NTB.
Should you have any questions or require assistance, do not hesitate to contact our Contact Centre on
11 447 2200, or visit us at any HSBC branch.
We sincerely thank you for the trust you have placed in HSBC over the years. It has been an honour
to serve you, and we wish you and your loved ones the very best as you move forward.
With sincere appreciation,
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Annexure 1 - Key Points to Note
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Rates and Tenure
Rates and tenure of all your fixed deposits and loan
facilities will remain unchanged until the end of the
contractual period. For fixed deposits, at maturity,
the new NTB fixed deposit rates will apply. For loans,
on the next interest rate review date, the applicable
interest rate will be recalculated based on NTB’s
internal rate policy and/or market interest rate
movements. Changes, if any, will be communicated
by NTB.
For all products other than fixed deposits and loans, NTB new rates will apply effective 1 May 2026.
Debit and Credit Cards
In line with NTB’s product offering as applicable, HSBC Sri Lanka Cardholders will receive new NTB MasterCard Cards.
Powers of Attorney (PoA)
In the event an account specific PoA is granted for the
operation of your accounts held with HSBC, the same will not
be in effect post transfer. You are required to execute a fresh
PoA incorporating the powers to operate your new accounts
at NTB. Once completed and registered, the new PoA should
be submitted to NTB. This will enable your Power of Attorney
holder to carry out instructions pertaining to your new NTB
account(s). The NTB welcome letter will contain steps to do so.
Branches
HSBC branches will begin operating as Nations Trust Bank PLC branches from the
first working day following the transfer. However, the branch located at HSBC
Head Office will continue to operate as our Corporate Banking branch. We request
you to visit any of the other branches (operating under NTB) for your banking needs.
Nominations on Accounts
Please note that if you have placed any nominations for your
existing accounts held with HSBC, the same will not be in
effect post transfer. You are required to submit a fresh
nomination form at the nearest NTB branch for your new NTB
accounts, once transition is completed. The NTB welcome
letter will contain steps to do so.
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Cheques
HSBC cheque book will be invalid after the transition date. Any
cheques issued prior to the transfer date, which remain valid
when presented even after the transition, will be processed for
up to 2 months following the transfer, subject to the
availability of funds in your new replacement NTB account.
Statements and Credit Card Due Date
Your Account statements as at 30 April 2026 will be sent to
you as usual by HSBC.
For credit cards, if your statement generation date is on 30
April 2026 or before, HSBC will send the statement. If the
generation date is 1 May 2026 or after, NTB will send the
statement.
If your HSBC Credit Card payment due date is on or before 30
April 2026, you should pay to your HSBC card number. If the
HSBC Credit Card payment due date is on 1 May 2026 or after,
please make your payment to your new NTB card number.
Protect yourself against fraudulent requests
Your security is our priority. HSBC and NTB will never request
your banking details such as personal information, usernames,
or passwords (by email, text, or phone) unless you have
contacted us first. Do not share any of your sensitive
information with 3rd parties who may appear to represent
HSBC or NTB, under any pretext.
If you receive a call and are unsure of its authenticity, please
follow these steps:
- End the conversation immediately.
- Wait at least 15 seconds to ensure the line is fully
disconnected.
- Call the number on the back of your HSBC or NTB credit or
debit card to verify and escalate your concern.
Other Frequently Asked Questions (FAQs)
You may find our latest FAQs on www.hsbc.lk/faq or scan the QR code
below. This includes key information on how standing
instructions will be replicated.
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Annexure on HSBC banking services’ operating timelines
The following services will be suspended on the dates indicated below
and will resume at NTB after the transfer to NTB.
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Deposit accounts
and services
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17 April 2026
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New cheque book orders
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New debit cards and PINs
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Update personal details
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19 April 2026
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Global View/Global Transfer (GVGT)
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24 April 2026
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Subsequent account openings
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Transactions via regulated accounts
(including domestic transactions)
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Standing order set ups, amendments
and cancellations
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28 April 2026
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Interbank transfers
(SLIPS/RTGS transfers)
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Outward/Inward telegraphic
transfers - non-regulated accounts
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Cheque deposits
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Secure Message Service via internet /
mobile banking
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29 April 2026
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Account closures
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Credit cards,
loans and
overdrafts
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2 April 2026
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Credit limit increases
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New personal loan facilities
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17 April 2026
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Rewards points redemptions
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Card replacement
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Cash and flexible instalment plans
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New overdraft applications
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Overdraft limit increases
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Update personal details
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24 April 2026
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Payment through third party channels
(Keells/Cargills/Singer)
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Credit card closures
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Loan settlements
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Loan balance confirmation
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All other services remain available until 7 pm on 30 April 2026.
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The Hongkong and Shanghai Banking Corporation
Limited - Sri Lanka is a licensed commercial
bank supervised by the Central Bank of Sri
Lanka. Issued by The Hongkong and Shanghai
Banking Corporation Limited - Sri Lanka.
Please do not reply to this email. If you do
not wish to receive e-mail marketing
information about our services, mail to
unsubscribe@hsbc.com.lk or click
here.
We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by e-mail or otherwise to ask you to validate personal
information such as your user ID, password, or account numbers. If you receive such a request, please inform us via contact us.
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