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Fraudsters impersonate people or businesses you trust,
to steal your money or personal information. They often
contact you with a sense of urgency, hoping to catch you
off-guard. Scammers often trick you into thinking they
are a friend, family member or from organisations such
as banks and local authorities. They could reach out
via phone calls and request you to follow their instructions.
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“I’ll need your banking credentials for further
investigation/verification.”
Your security details, PIN, OTP, password,
and other credentials are strictly personal.
HSBC would NEVER ask for this information.
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“Mum, I lost my phone, I need to get a new one.
Here’s my account, can you send me some money?”
Beware of phone calls from unknown numbers.
Never transfer money unless you’re certain
it’s to the right person.
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"There is an urgent request for action, or your
passport will be cancelled. You need to click
on a link that will take you to a webpage/download
a mobile application."
Always be cautious of links on e-mails
and texts. They may not be as genuine as
you would expect.
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Top tips to protect yourself
from scams
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Be skeptical of unsolicited calls.
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Verify the caller’s identity independently.
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Stay calm. Especially when the callers try
to urge or threaten you for a response.
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Do not open any suspicious links or
download apps via a link. These can
instal malicious software on to your device.
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Never share your banking credentials
including OTPs with anyone.
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Be cautious of payment requests.
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If you think you are being scammed or are a victim of fraud,
then report it immediately by contacting us on our 24-hour
Customer Service Hotline +94 114 472 200 or contact a Customer
Service Representative by visiting your nearest HSBC branch.
Learn more about scams and frauds, along with tips on how to
protect your money, by visiting our public website at
www.hsbc.lk/fraudprevention
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Terms and conditions apply.
The Hongkong and Shanghai Banking Corporation Limited -
Sri Lanka is a licensed commercial bank supervised by the
Central Bank of Sri Lanka. Issued by The Hongkong and
Shanghai Banking Corporation Limited - Sri Lanka
Please do not reply to this email. If you do not wish to
receive e-mail marketing information about our services,
mail to unsubscribe@hsbc.com.lk or
click here.
We maintain strict security standards and procedures to
prevent unauthorised access to information about you. HSBC
will never contact you by e-mail or otherwise to ask you
to validate personal information such as your user ID,
password, or account numbers. If you receive such a
request, please inform us via
contact us.
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