HSBC Bangladesh

 

Important Notice on the Closure of Your Account Relationship

Dear Sir/Madam,

We hope this message finds you well. We are writing further to our earlier communication (dated 30 July 2025) regarding HSBC Group’s strategic decision to the winding down of HSBC’s Retail Banking business in Bangladesh. During this wind down process over the next few months, we remain committed to ensure smooth and convenient transition of your banking relationship.

​We are appending herewith a product retirement timeline based on Account and Residency types, for your quick reference. Please review your account holding with HSBC Bangladesh and kindly consider making alternative banking arrangements at your earliest convenience, such as transferring your funds, settling any loans, and closing your accounts well within the specified timeline.

 Please note:

  • Any remaining account balances after the retirement timeline will be retained by the Bank and will be treated under the relevant regulations for unclaimed and dormant accounts
  • For Term Deposits maturing after the given timeline, the bank will encash them within the Product retirement date at the contracted interest rate, calculated on a pro-rata basis for the period the deposit is held, and the proceeds will be credited to your account.
  • All HSBC fees/charges associated with your account and loan transfer/closure will be waived.

​A detailed FAQ is available on our website https://mail.hsbc.com.hk/bd/hsbc_notice.htm. For any further queries or assistance, you are welcome to contact our dedicated customer support channels as below:

Customer Support:

  • ​Email: contact@hsbc.com.bd
  • ​Call Center: 16240 (from 10:00 AM to 6:00 PM (BST) on working days only) or +88 096667 16240 (from overseas)
  • Your Relationship Manager in HSBC Bangladesh

We are deeply grateful for the trust you placed in HSBC Bangladesh. It has been a true privilege to serve you, and we thank you for making us a part of your financial journey.

​Sincerely,

HSBC Bangladesh

  
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Copyright 2011. The Hongkong and Shanghai Banking Corporation Limited, Bangladesh (HSBC Bangladesh).
Incorporated in Hong Kong SAR with limited liability. All rights reserved.