HSBC Bangladesh

Dear Customer,

Greetings from HSBC!

Referring to our communication dated 30 July 2025 - regarding HSBC group’s strategic decision to wind down HSBC’s retail banking business in Bangladesh (hsbc_notice.htm ) - please be informed that HSBC Bangladesh has concluded partnerships with Select benefit providing organisations, resulting in discontinuation of the benefits, effective from the termination dates mentioned in TABLE 1.0. Along with benefits, listed services have also been declared to be discontinued, effective from the dates mentioned in TABLE 2.0.

TABLE: 1.0
List of Benefits	Termination Date
Exclusive Offers at Premium Restaurants and Lifestyle Outlets: Izumi ORO Dhaka Holey Bakery BRIO: Italian Restaurant The White Canary Cafe Konami Tu’do Manzo	31 October 2025
[For HSBC Select Customers only] Airport Pick & Drop and Meet & Greet Services: Dhaka Chattogram	31 October 2025
[For HSBC Select Customers only] Complimentary Access to Lounges: Balaka Lounge at Hazrat Shahjalal International Airport LoungeKey access to International Airport Lounges	31 December 2025

TABLE: 2.0
List of Services	Discontinuation Effective from
Personal Internet Banking Access	04 December 2025
Travel Quota Endorsement	01 January 2026

Throughout the wind down process, our foremost priority has always remained to ensure seamless and responsibly managed experience for our valued customers. We are deeply grateful for the trust you have placed in HSBC.
For any queries or assistance, please reach out to our dedicated customer support channels as below:
Customer Support:

Email: contact@hsbc.com.bd
Call Center: 16240 (from 10:00 AM to 6:00 PM (BST) on working days only) or +88 096667 16240 (from overseas)

It has been a true privilege to serve you, and we thank you for making us a part of your financial journey.

Sincerely,
HSBC Bangladesh