HSBC







Effective 1 January 2019, HSBC will introduce a paper fee statement of RM1.00 per month for each hardcopy credit card paper statement.


The Paper Statement fee* will be applicable to the following credit cards:

  • HSBC VISA Signature Credit card
  • HSBC VISA Platinum Credit card
  • HSBC Platinum Mastercard Credit card
  • HSBC Advance VISA Platinum Credit card
  • HSBC Amanah MPower Platinum Credit card-i


How can I avoid the Credit Card/-i Paper Statement Fee?
You can switch to receive e-statement or email statement at any time.

Why is HSBC/HSBC Amanah charging customers a Credit Card/-i Paper Statement Fee?
  • As a socially responsible organisation, HSBC/HSBC Amanah is committed towards the reduction of paper consumption. We have invested in ‘e’ technologies that can provide you with password-protected credit card statements. You can now receive your statements on the same day it is issued, view it anytime, anywhere at NO COST. By implementing the Credit Card/-i Paper Statement fee, we aim to encourage customers to maintain or switch to these secure, effective and convenient e-channels.
What is the difference between e-statement and email statement?
  • E-Statement are electronic statements via Personal Internet Banking. Email statement are statements received via email.
Who will be exempted from the Credit Card/-i Paper Statement Fee?
  • The following groups are exempted from Credit Card/-i Paper Statement Fee:
    1. Customers aged 60 and above
    2. Customers with disabilities (subject to customer’s declaration)
    3. Customers without internet access (subject to customer's declaration)
    4. Customers who are computer illiterate (subject to customer's declaration)
    5. HSBC Premier and HSBC Amanah Premier customers
    6. HSBC Amanah MPowercredit card-i cardholders
How do I enroll for HSBC Credit Card/-i estatement?
  • Via Call Centre
    Please call our Contact Centre at 1-300-88-1388 (for Conventional) or 1-300-80-2626 (for Amanah) to update your preference.

  • Via Personal Internet Banking
    Simply log on to HSBC Personal Internet Banking and follow the 4 steps outlined below.

    STEP 1
    1. Select ‘Statement and Advices’
    2. Choose ‘Credit Card e-statement settings’


    STEP 2
    Select ‘I would like to receive electronic Credit Card/Credit Card-i statements (e-Statement) only’


    STEP 3
    Update your email address


    STEP 4
    Click “Confirm” to complete the enrolment
Frequent Asked Questions (FAQs)