Terms and Conditions

• The Concierge Services is brought to you by VISA (herein referred to as 'Participating Establishment) and is available to the HSBC Visa Platinum Credit Cardholders of The Hongkong and Shanghai Banking Corporation Limited, India (hereinafter referred to as "HSBC") to whom this mailer has been addressed (herein referred to as 'Cardholders'). Any participation is voluntary.
• The Participating Establishment, through a third party supplier, provide certain travel and entertainment assistance services ("Concierge Services"). The Concierge Services are available through customer contact numbers, and available in a number of languages. A description of the current Concierge Services, customer contact numbers and corresponding language capabilities of these contact numbers are set out in the mailer. Dialing in to these numbers requires ISD connection and no ISD charges will apply as they are international toll free numbers. Local charges apply as per service provider .
• A Cardholder is responsible for the costs, charges and expenses incurred for the goods and services arranged by the Concierge Services staff at the Cardholder's request.
• The Concierge Services are available 7 days a week, 24 hours per day. The purpose of the Concierge Services is to provide assistance and support for Cardholder's travel, entertainment and business needs. Concierge Services staff may at their discretion refuse to entertain any Cardholder request.
• Cardholder's Platinum Visa credit card details or validations may be required by Concierge Services to secure the booking or reservation of any goods or services which the Cardholder has requested the Concierge Services staff to obtain, Customer will at his/her discretion disclose such information and HSBC will not be held liable for the same . Further HSBC and its Participating Establishment along with the Concierge Services service providers are not liable for any costs, charges or expenses incurred by the Cardholder (including reservation fees, cancellation or "failure to appear" charges) as a result of such booking or reservation.
• HSBC and its Participating Establishment do not make any warranties or representations about the quality, merchantability, suitability or availability of the products/services included in these Concierge Services or about the third party suppliers.
• HSBC and Participating Establishment are not liable for any defect or deficiency in the product or service obtained/availed of under these Concierge Services . Any disputes arising out of these Concierge Services shall be subject to exclusive jurisdiction of the courts in Mumbai only. The existence of any dispute shall not, by itself, constitute any claim against HSBC.
• HSBC along with the Participating Establishment , reserves its absolute right to withdraw or alter any of the Terms and Conditions of these Concierge Services at any point of time.
• These Concierge Services are subject to force majeure events.
• All applicable taxes, duties, levies of whatsoever nature in connection with these Concierge Services shall be borne solely by the Cardholder.
• HSBC shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered as a result of availing of these Concierge Services.
• The terms and conditions of these Concierge Services shall be in addition to and not in substitution/derogation to the Primary Terms and Conditions governing the Card.
• The Cardholder understands and acknowledges that it is the Cardholder's duty to follow all laws, rules, regulations, notifications, circulars and guidelines issued by the Government of India and/or the RBI and/or any other relevant statutory authority including without limitation to the Exchange Control Rules and Regulations of the RBI
• The usage of the card is governed by the applicable terms & conditions. Please visit hsbc.co.in for the terms & conditions.
• By availing these Concierge Services, the Cardholder accepts all the Terms and Conditions as specified above in totality.