At HSBC India, we endeavor to enhance customer’s experience and aim to provide enhanced customer service. It is with this purpose that we have introduced “Online Connect” which provides you an opportunity to interact with your Service Manager (SM) in India with regards to your banking relationship with HSBC India, over a video conference.

“Online Connect” is a video conference channel to interact with your Service Managers in India with regards to your banking relationship with HSBC India, online.

The Online interaction requires use of video based sharing and HSBC India has engaged the services of WebEx Communications Inc to offer this facility. WebEx Communications is a company who specializes in online meeting applications that provides spontaneity and interactivity of face-to-face meetings.

This service is provided specially for our select Premier customers. If you are entitled to this service, there will be an “Online Connect” service panel on the right hand side of your Personal Internet Banking web page. You can click the "Start the Video Conference" button to get started.

Your Service Manager (SM) will be available from Monday-Friday 11:00 hrs-20:00 hrs (service hours) as per local time in your country of residence, for online interaction.

In case the SM is not available during the service hours or you wish to have an interaction with your SM after the service hours or during public holidays through “Online Connect”, you may book an appointment in advance with your SM. To book an appointment for the online interaction, use the ‘Book Appointment’ option under “Online Connect” menu on the left hand menu bar.

The service is currently provided free of charge.

SSL technology is used within your Internet Banking session to encrypt information before it leaves your computer.

Yes, you are required to logon to HSBC India’s Personal Internet Banking with Security Device in order to use the service.

The “Online Connect” can be used for interacting with your SM. You can use the service for seeking resolution to your queries regarding your NRI Premier account held with HSBC India.

You can end the “Online Connect” session by closing the WebEx window directly.

Your Service Manager will guide you through “Online Connect”. You can use other Personal Internet Banking services during the meeting.

Yes, you will be serviced by a newly assigned Service Manager in India.

You need to have a microphone equipped computer with a speaker. Webcam is optional only if you want to share your image.

1. Logon to HSBC India’s Personal Internet Banking and click “Start Video Conference” button.
2. The instructions on the screen will lead you to complete the installation of the software provided by WebEx Communications Inc.
3. If your computer hasn't installed the WebEx before, you need to install the software when you first login to the service.

No, registration is not required. However you need to be registered for the Personal Internet Banking facility of HSBC India and also need to go through the Terms and Conditions applicable to Online Connect in detail before using the service. These can be accessed by referring to detailed Terms and Conditions available on HSBC India’s Personal Internet Banking login page.

For queries about “Online Connect”, you can speak to your Service Manager or call the NRI Premier Contact Centre numbers in India.

Windows 2000, 32-bit XP, 2003 and 32-bit/64-bit Vista, 32-bit/64-bit Windows 7
Internet Explorer 6/7/8
JavaScript and cookies enabled
Intel or AMD processor (1GHz or faster)
At least 512 MB RAM (at least 2 GB RAM for Vista)
Sun Java Runtime 5 or higher

If you are logged out, you would need to restart the “Online Connect” interaction.

SSL Encryption is used within your Internet Banking session to encrypt information before it leaves your computer.

You can talk to the Service Manager using your computer microphone and speaker so please ensure your computer is equipped with both these tools and they are turned on to facilitate the interaction.

No, the system has been programmed not to share your video with the Service Manager by default. If you wish to enable the video sharing, please follow the instructions of the central yellow box of WebEx window to transmit your video signal.

You can book an appointment for the online interaction with your SM by using the 'Book Appointment' option under the “Online Connect” menu on the left hand menu bar.

If you would like to make an “Online Connect” service appointment, please choose “Online Connect” option on the left hand side of the panel and select “Make / Modify / Cancel appointment for Video Conference”. Follow the instructions to input the details.

You should logon to HSBC India’s Personal Internet Banking and click “Start Video Conference” button to initialize the video interaction with your SM.