Vodafone Terms & Conditions:
1. EXTRA Points will be earned for payments above  750 upto 3200 on HSBC credit
card transactions.
2. A customer can earn maximum 40 EXTRA Points per transaction.
EXTRA Points Terms and Conditions:
The Hongkong and Shanghai Banking Corporation Limited, India (“HSBC”) in association with Pinpoint India Pvt. Ltd., brings its cardholders the EXTRA Points programme (hereinafter referred to as "programme"), India's premium loyalty initiative, offering cardholders the opportunity to earn their rewards faster and easier with EXTRA Points. EXTRA Points is a free enhancement to existing HSBC credit cards designed to turbo-charge cardholders' rewards earning power.
EXTRA Points is operated by Pinpoint India Pvt. Ltd. ("Pinpoint")
- EXTRA Points - Terms and Conditions
• Once cardholders start earning EXTRA Points, they are deemed to have agreed to be bound by the terms and conditions of the EXTRA Points programme. They agree that these terms and conditions apply to any EXTRA Points that may be earned.
• HSBC and Pinpoint India reserve the right at any time, without previous notice to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this programme by another programme, whether similar to this programme or not, or to withdraw it altogether.
• Definitions
"Cardholder" stands for the customers holding HSBC credit cards eligible under this programme.
"EXTRA partners" stands for merchants who are participating in the EXTRA Points programme and providing EXTRA Points to eligible HSBC credit cardholders when they transact using their eligible HSBC card.
"EXTRA Points" stands for points provided by the EXTRA partner per ` 100 spent on the eligible HSBC card.
"HSBC card" stands for a credit card issued by HSBC.
"Pinpoint" stands for Pinpoint India Pvt. Ltd, the operator of EXTRA Points programme.
"Redemption partners" stands for those merchants who provide reward options to HSBC credit cardholders via the EXTRA Points programme.
"Rewards" stands for those products or services offered to eligible HSBC credit cardholders upon redemption of their EXTRA Points.
• All words and expressions used, but not specifically defined, herein shall have the meaning given to them in the applicable terms and conditions issued by EXTRA Points.
• The use and operation of an HSBC credit card is subject to separate terms and conditions issued by HSBC at the time of availing the HSBC card.
• Cardholders are deemed to have authorised HSBC, Pinpoint India and agents at the EXTRA Points call centre to access and collect information about themselves in order to operate the EXTRA Points programme, which may include:
a. Personal details like name, address and pincode
b. Certain transaction information used for the calculation and processing
of EXTRA Points
c. Delivery details for the fulfilment of rewards and
d. Any other information disclosed by cardholders either online or via the
EXTRA Points call centre.
• Pinpoint agrees not to use or disclose this information except in connection with:
a. Administering EXTRA Points
b. Delivering services and rewards relating to EXTRA Points and
c. Promotion and marketing of EXTRA Points, EXTRA partners and rewards
• Cardholders are requested to refer to HSBC and Pinpoint’s privacy policy for more information about data privacy.
- How does EXTRA programme work?
• EXTRA programme enables cardholders to earn EXTRA Points on purchases of goods or services from participating EXTRA partners using an eligible HSBC
credit card.
• After acquiring EXTRA Points, cardholders may redeem EXTRA Points for rewards of their choice from the reward options available, including transferring EXTRA Points to their HSBC credit card and vice versa.
- Earning EXTRA Points
• Cardholders' EXTRA Points are calculated based on the total rupee value charged to the HSBC credit card for goods and services used at participating EXTRA partners.
• All EXTRA Points are issued per ` 100 spent on the HSBC credit card. Cardholders will earn whole EXTRA Points for every rupee spent rounded up or down to the nearest whole point for each eligible purchase or refund transaction.
• EXTRA partners offer different amounts of EXTRA Points - the most up-to-date listing of EXTRA Points offered by EXTRA partners is accessible on the EXTRA Points website (www.extrapoints.co.in/hsbc) in the section ‘Earn EXTRA Points’.
• Note: EXTRA partners and redemption partners may change from time to time. The current list of EXTRA partners and EXTRA rewards can be checked on the EXTRA Points website, www.extrapoints.co.in/hsbc.
• If the cardholder, or the additional credit cardholder, return any goods or services purchased with their HSBC credit card from a participating EXTRA partner, or their credit card is credited in connection with a disputed transaction, their EXTRA Points total will be adjusted by any reversed transactions.
• In most cases, EXTRA Points cannot be earned in addition to an EXTRA partner's own loyalty programme points. For example: Marriott Hotels, more. Supermarkets and ITC Wills Lifestyle. In such instances, the EXTRA partner's loyalty points are issued and not the EXTRA Points.
- Points Expiry
• The EXTRA Points have a validity period of up to 3 years. EXTRA Points will expire two years following the 31 December of the year in which they were earned. For example: EXTRA Points earned in November 2010 will expire on the
31 December, 2012. Any EXTRA Points not redeemed will automatically expire.
• In certain circumstances, cardholders may not be entitled to redeem their EXTRA Points - for example: if they are overdue paying the minimum outstanding amount on their HSBC card account.
• If cardholders close their HSBC credit card account, they must use their EXTRA Points within 30 days of the account closing. After that period, they will no longer have access to any EXTRA Points and the points will be forfeited.
• In the event of the primary credit cardholder’s death, no other person including any additional cardholder, will be entitled to that credit cardholder's EXTRA Points.
- EXTRA Points rewards
• Current EXTRA Points rewards available at any time are set out on the EXTRA Points website - www.extrapoints.co.in/hsbc.
• All rewards are subject to the conditions on which the reward provider makes the reward available. Such conditions are outlined, according to each reward option, on the EXTRA Points website - www.extrapoints.co.in/hsbc.
• Only the primary HSBC credit cardholder may request redemption of a reward. Additional credit cardholders on the account are not eligible to request redemption of rewards.
• Cardholders may redeem a reward if they have sufficient EXTRA Points in their points balance at the time of their redemption. The number of points required for each reward is detailed on the EXTRA Points website, www.extrapoints.co.in/hsbc. Cardholders can only select rewards from the range currently offered at the time of redemption.
• Cardholders can request redemption of a reward either online or by calling the EXTRA Points call centre. For rewards to be delivered at the address, it can take up to 21 days for processing and fulfillment. The delivery address cannot be a postal box address.
• Where there is a delay in delivery, cardholders will be notified and provided with the option of changing their reward redemption request if appropriate.
• All rewards are subject to availability and substitutions may be offered if the chosen item is unavailable for whatever reason. If the credit cardholder does not wish to accept the offered substitute, he/she may cancel the reward request and his/her EXTRA Points will be refunded.
• Pinpoint is not responsible if a reward is lost, stolen or damaged after the date of dispatch to the nominated address as identified by the courier’s proof of delivery.
• If transferring EXTRA Points to HSBC credit card reward points - cardholders should allow 10 working days for their EXTRA Points to be transferred to HSBC. EXTRA Points may be transferred to HSBC credit card reward points in increments of 100 EXTRA Points.
• Airline miles conversions - cardholders should allow 10 working days for their EXTRA Points to be transferred to any of the available airline miles programmes offered. The cardholder must be a member of the participating airline miles programme in order to transfer EXTRA Points to the nominated airline miles account. Points may only be redeemed for airline miles in set increments of 100 EXTRA Points. Once cardholders have converted EXTRA Points to the airline miles programme, they cannot convert them back to EXTRA Points, the points are no longer subject to these terms and conditions, and the points become subject to the terms and conditions of the airline miles programme.
• Bill credit - cardholders should allow up to 10 working days for their EXTRA Points to be transferred and credited to any bill credit partner.
• Reward shopping or dining vouchers - if the reward voucher contains an expiry date, it cannot be used after that time and EXTRA Points will not be re-credited to you if you do not use the reward voucher before the expiry date.
• Charity donations - cardholders may redeem their EXTRA Points for a donation to a participating charity. Cardholders are expected to make their own enquiries with their tax advisor as to whether such a redemption gives rise to any tax deductions.
• Points plus pay rewards - in the case of certain high-value rewards, if cardholders have insufficient EXTRA Points to enable a redemption using EXTRA Points alone, they may have the option of paying an additional amount for the portion of the reward not covered by their points earning to redeem that reward. This is known as the points plus pay option.
• Concierge rewards: To qualify for concierge rewards, cardholders need a minimum of 20,000 EXTRA Points, subject to the availability of reward. We shall be acting under instructions received from the cardholder under good faith. All services shall be rendered on a best efforts basis and shall be subject to the availability and existence of the third party providers to render the service. Concierge services will not redeem items, which are prohibited under applicable law or which contravene popular moral or ethical standards. Cardholders will be unable to change or cancel orders after points have been redeemed. Return of rewards will not be accepted.
• Cardholders cannot cancel or change a reward request once it has been submitted, nor can they exchange or return a reward to obtain a re-credit of the relevant EXTRA Points.
• Pinpoint may, from time to time, need to change the number of EXTRA Points required to redeem certain rewards, or withdraw rewards from the programme.
• When EXTRA Points are redeemed, they are redeemed in the order in which they were earned so that the oldest points in the points record are redeemed first whenever a reward is requested.
• EXTRA rewards are available for delivery anywhere within India only.
• Pinpoint reserve the right to change the manner in which cardholders redeem their EXTRA Points from time to time, including by introducing new ways or changing existing ways of redeeming points.
• EXTRA Points, operated by Pinpoint India Private Limited, is responsible for ensuring that the rewards are made available to cardholders as set out in these terms and conditions.
• Neither Pinpoint or HSBC are responsible if cardholders are unable to redeem their reward for reasons beyond our control including industrial disputes, insolvency, flood, war, acts of terrorism, acts of God, aircraft unavailability or the failure of an EXTRA partner to honour its obligations according to its commitment to EXTRA.
- Keeping track of your EXTRA Points
• Cardholders will receive a monthly EXTRA Points Statement via email, if they have provided their email address to HSBC. The statement will reflect the EXTRA Points credited to their EXTRA Points balance during the statement period and any EXTRA Points they have used to redeem a reward during the statement period. If cardholders do not have an email address registered with HSBC, they are encouraged to provide one. Alternately, they can view your EXTRA Points balance any time online on the EXTRA Points website at www.extrapoints.co.in/hsbc. Cardholders may also receive EXTRA Points balance updates via SMS if they have provided their mobile number to Pinpoint.
• New EXTRA Points are processed and uploaded weekly and can be viewed at any time via the EXTRA Points website after the credit cardholder has logged into his or her ‘My Account’ section.
• EXTRA Points are available for redemption as soon as they have been added to cardholders' EXTRA Points balance.
• If cardholders believe their EXTRA Points statement is incorrect in any way, they must contact the EXTRA Points call centre within 30 days. Total EXTRA Points will be adjusted, if necessary, subject to points having been incorrectly credited or debited for whatsoever reason.
• Cardholders will not have access to their EXTRA Points if HSBC cancels their credit card account for any reason.
• Cardholders will not have access to their EXTRA Points if we reasonably suspect that they or an additional credit cardholder has behaved fraudulently.
• EXTRA Points is not a property and cannot be transferred, sold, bequeathed or inherited.
• In case of any disputes pertaining to this programme, cardholders are requested to present original payment receipts and credit card sale slips for further investigation to the Bank/ or Pinpoint India. In all such cases, the decision of the Bank and Pinpoint India shall be final.
• Any dispute arising out of the EXTRA Points programme will be subject to the jurisdiction of courts in Mumbai only. The existence of any dispute shall not, by itself, constitute any claim against HSBC.
- Contact Details
• Cardholders can contact EXTRA in the following ways:
a. By Email: contact_hsbc@extrapoints.co.in
b. By Telephone: 1800 209 5141 Toll Free (Monday to Friday, between
9.00 a.m. - 6.00 p.m. Indian Standard Time)
- Disclaimer
• Pinpoint, as operators of EXTRA Points, and its agents are not liable for any loss caused to cardholders if:
a. It is caused by their negligence or breach of contract, or
b. It is caused by events outside of our control (such as an act of God).
- Changes to these Terms and Conditions
• These terms and conditions may be changed at any time without any prior intimation.
• Cardholders agree to be bound by the changed terms and conditions as they apply when they use their credit card or redeem a reward after we notify them of the change or after the change is effective.
- Termination
• If HSBC or Pinpoint chose to terminate the association for EXTRA Points, Cardholders would be notified at least 60 days prior to the programme terminating in order to allow enough notice for them to claim their rewards.
HSBC Terms & Conditions
• This offer is available for all The Hongkong and Shanghai Banking Corporation Limited, India (“HSBC”) credit cardholders (“Cardholders”) enrolled into the EXTRA Points programme in India.
• This offer comprising of all the promotions is an exclusive offer and cannot be clubbed and/or combined with any other offer.
• HSBC does not make any warranties or representation about the merchantability or suitability of the offer.
• HSBC will not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, as a result of participating in the offer.
• HSBC reserves the right to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether at any point in time without prior notice.
• The offer is subject to force majeure events.
• Tax liability, if any will be borne by the cardholder.
• Any dispute arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the courts in Mumbai only. The existence of a dispute, if any, shall not constitute any claim against HSBC.
• The usage of the credit card is governed by the applicable terms and conditions. Please visit www.hsbc.co.in for the detailed terms and conditions
• By participating in the offer, the cardholders shall be deemed to have accepted all the aforementioned terms and conditions of HSBC, Vodafone and Pinpoint India in totality.
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