HSBC Terms and Conditions:

Bill Payment SERVICE for Offline Registration – Standing Instruction(SI) and View and Pay(VNP) via PhoneBanking/ ATM.

By registering for Bill Payment service, you authorize HSBC India ('the Bank') and its agents to follow the payment instructions you have given using your SI/VNP facility. You will provide the Bank with the names, and information of your account with those billers, as required by the biller to whom you wish to make Bill Payments. You fully understand that the Bank engages third party agent(s) to provide this service.

When you register for a biller on VNP, you will be able to make payments to such billers through PhoneBanking, ATM* or Internet banking (in case registered). When you register a biller on SI, you will authorize the Bank to debit your registered account/ creditcard for the specified payment on the due date. Registration for the service is not immediate and the time taken for registration varies from biller to biller.

By registering for biller(s) through the Bill Payment service via SI or VNP, you agree that the Bank is authorized to accept your instructions to make payment over PhoneBanking, ATM*, Internet Banking and via Standing Instructions from your accounts/ creditcards linked to your PBN (personal banking number)/ Customer ID, only upto a total of Rs. 250,000 per day (from 00:01 hours to 24:00 hours Indian Standard Time). For PhoneBanking, this limit will be reduced by any transfer payments to pre-designated payees initiated by you during the day (from 00:01 hours to 24:00 hours Indian Standard Time). In case of credit cards, this would be upto the available credit limit.

SSD: For any registration received between 1st and 21st of every month, the Service Start date (SSD)would be the 1st of the subsequent month. However for registrations received after 21st (upto last date of the month), the SSD would be the 1st of the next month.

When you initiate a Bill Payment via VNP, you authorize the Bank to debit your bank account/ credit card on the specified Business Day and to remit funds to the biller on your behalf electronically. If the biller does not permit or accept electronic payments, then those funds will be remitted to the biller through the use of a manual cheque.

Payments made by you via VNP before 5:00 p.m. Indian Standard Time, Monday to Saturday inclusive (excluding Bank holidays), will be received by the biller on the 3rd business day after the date of payment. Payments made by you after 5:00 p.m. Indian Standard Time will be deemed to have been made on the next business day.
All SI's would be instructed to be debited from your authorized account/ credit card at least 3 business days prior to actual bill due date.

You may use the Bill Payment service from Internet Banking to authorize automatic recurring VNP payments of recurring bills on certain pre-specified dates. These payments will be deemed to be made on the next Business Day if the specified payment day falls on a weekend or holiday. Recurring payments cannot be setup from PhoneBanking.
If you choose to debit your Credit Card Account for VNP bill payment on Internet banking, you will not be able to use the recurring bill payment facility.

Any Biller on SI would not be available to be paid via Phonebanking, ATM or Internet Banking.
In case of an existing registered SI facility with us, The Bank shall not be responsible to initiate any refunds on account of any duplicate payments made by the customer via other alternate channels.
Also any payment on Vnp should be initiated only after successful notification of the Bill upload via Email/SMS.
Any change in credit card number on account of card renewal/lost card replacements would be done by the Bank automatically
In case the payment on you SI fails on account of insufficient balance/limit on credit card the Bank retains the right to cancel your SI instruction with us without giving you any prior notice of the same.

The Bank cannot be responsible for any delays made by the billers themselves.

The Bank or its agents shall incur no liability if they are unable to effect any Payment Instruction on the Payment Date due to any one or more of the following circumstances:
1. If instructions to make a Bill payment is not received 3 business days before the due date.
2. a) If your Bank Account does not contain sufficient funds to cover the payment of the respective bill or the bill amount exceeds the overdraft limit, if any, granted to you.
b) If you choose to make a bill payment through your credit card and the attempt to debit your credit card results in an authorization failure due to various reasons including but not limited to, sufficient limit not available, credit card in delinquent status, credit card in closed status etc.
3. If the funds available in the Payment Account/credit card are under any attachment, lien or charge.
4. The name of Biller and/or details required by the Biller for effecting the payment are not correctly provided by you.
5. Due to refusal of the Biller to receive the payment for any reason whatsoever.
6. For any causes due to Force Majeure such as earthquake, flood, fire and other natural calamities or circumstances beyond the control of the Bank or its agents.
7. If the bill amount paid by you varies from the actual bill amount from the Biller.

The Bank shall not be responsible if the payment instructions are not effected for reasons not directly attributable to the Bank or its agents nor for any claim for consequential or punitive damages or for loss of profit. Refunds for rejected payments processed by us will be credited to your bank account/credit card within 5 business days.
The Bank or its agents retain the customary right to suspend the operations of the Bill Payment Service without notice and at their sole discretion.

Your Right to Cancel (Stop Payment) a Bill Payment
You can delete any biller on VNP or stop an SI instruction or deregister to the service by providing this instruction on Phone Banking. The instruction would be effected within a maximum of 2 working days.
You can cancel or stop a Recurring Bill Payment anytime before the Bill Payment Process Date for that payment through the use of Internet Banking service. Recurring payments cannot be setup, modified or cancelled through PhoneBanking or ATM.

You can cancel your existing SI /VNP facility by providing atleast 1 days prior notice. Payments scheduled within 1 day/s would be actioned as per the original instruction. You can also convert from SI to VNP or vice-versa by filling up the registration form once again.

On deletion of any biller, the status of the registration will change to “To be deleted”. There would be a look up period of 7 days** where the customer would be given an option to ‘activate' this once again.
At the end of the 7th Day, the registration would be ‘Deleted'

** Days can be modified by the bank time to time.

CHARGES/FEES

The Bank reserves the right to charge and recover from you, fees for availing the Bill Payment Service. Such fees shall be as stated in the tariff sheet on the Bank?s website. The Charges shall be debited to your savings/ current account/ credit card with the Bank. Failure to pay the charges on or before the specified date will render you liable for payment of interest at such rate as may be stipulated by the Bank and/or withdrawal of the Bill Payment Service without any notice to you or liability to the Bank. The Bank reserves the right to amend the current tariff without any notice.

In case you have registered for a SI on your Bank account and the SI fails on the due date due to insufficient funds in your account the Bank reserves the right to debit you with Rs. 25/- on account of failure to maintain sufficient funds in your account.

ALTERATIONS AND AMENDMENTS
The Bank has the right to amend or supplement any of these terms at any time without prior notice and at its absolute discretion. Changed terms and conditions will be displayed on the bank?s Internet Banking website. By using the Bill Payment Service, you will be deemed to have accepted the changed terms and conditions.

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
You authorise the Bank to share your personal and bill payment related information with its agents, billers and/or financial institutions. You also acknowledge that the Bank remains entitled to assign any activities to any third party agency at its sole discretion

*Payments for registered Billers on VNP are available only on usage of your Debit card at the ATM. This option is not activated for debit from Credit cards.