HSBC Terms and Conditions

• This offer is exclusively for The Hongkong and Shanghai Banking Corporation Limited ("HSBC") Credit Cardholders (hereinafter referred to as "Cardholders") only.
• Cardholders are required to use their HSBC Credit Card to pay for the offers. Any participation is voluntary.
• The offers in this program are being made by Import Express India Pvt Ltd. through their website ShopyourWorld.com. HSBC is not making any offer and does not make any warranties or representation of the quality, merchantability, suitability or availability of the products included in this program or about Import Express India Pvt Ltd. or their website ShopyourWorld.com
• This offer is valid till 31 October, 2011 or as mutually agreed by both parties.
• All decisions in respect of the offer shall be at the sole discretion of HSBC and the same shall be final, binding and non-contestable. All participants waive any and all rights of claim with regard to the offer against HSBC.
• HSBC reserves its absolute right to withdraw or alter any of the terms and conditions of the offer at any time without prior intimation to the cardholders.
• The usage of the credit card is governed by applicable terms & conditions. Please visit hsbc.co.in for detailed terms and conditions.
• The offer is subject to force majeure events.
• Tax liability, if any will be borne by the cardholder.
• Any disputes arising out of this offer shall be taken up directly by the Cardholder with Import Express India Pvt Ltd. directly. The existence of any dispute shall not, by itself, constitute any claim against HSBC.
• Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.
• By availing the offer the Cardholders accepts all the aforementioned terms & conditions as well the following terms & conditions of Import Express India Pvt Ltd.

Terms and Conditions

The terms and conditions for shipping services are set out as below and all customers are deemed to have read and accepted these terms and in conjunction with the terms User Agreement before shopping at Shopyourworld.com which is controlled and owned by Shop Your World Pte. Ltd (herein after referred to as SHOP YOUR WORLD). The Shipping Terms and Conditions is effective form 12 April, 2010 and are subject to change from time to time without prior notice at the sole discretion of SHOP YOUR WORLD.

(1) Customs, Exports and Imports

SHOP YOUR WORLD may perform any of the following activities either directly or through its associates and fulfilment partners on buyer's behalf in order to provide its services to:

• Complete any documents, amend product or service codes, and pay any duties and taxes required under applicable laws and regulations.
• Act as forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry.
• Redirect the Shipment to Receiver's import broker or other address upon request by any person who SHOP YOUR WORLD believes in its reasonable opinion to be authorized.

(2) Fixed Landed Price (FLP)*

All prices shown at shopyourworld.com are at Fixed Landed Price (FLP)*. These include:

• Product Cost
• Shipping Cost - Domestic and International (Up to 5kgs*)
• Insurance for loss or damage is covered for the full amount paid by the buyer to SHOP YOUR WORLD

* Custom Duties, Taxes and Processing Charges are shown in the Shopping Cart and will only be added when you proceed to checkout.

(3) Additional Shipping Charges

For those items above 5 kg, there will be an additional shipping charge for every kg for both Express and Priority Shipping. For shipping, the dead weight or volumetric weight whichever is higher will be calculated. SHOP YOUR WORLD will notify the buyer of the additional shipping charges and it will be added to their shopping cart, at which point the buyer will have to accept in order to proceed .

Volumetric weight is calculated as follows:

• The measurements of height, width and depth of the article are multiplied together to produce a total figure
• This total is then divided by either 305 (if your original measurements were in inches) or by 6000 (if your original measurements were in centimetres)
• The resultant figure is the volumetric weight, expressed in kilos

For more information on volumetric weight calculation, see the FAQ (Shipping)

(4) Duty Free Gifts

Anyone (individual or company) living in India can receive duty free gifts from anyone(individual or company) outside India, as long as the person sending and the person receiving the gift are not the same. Bonafide gifts not exceeding Rs 10,000 in value are exempt from customs duties by the Government of India. The Government notification can be found at: cbec.gov.in/customs/cst-0809/cs-gen-idx.htm .

Buyers are advised to read this carefully. If proper declaration is made and it is a Bonafide gift as per the Indian Customs rules and regulation, any duty and taxes levied by the customs authorities on the product SHOP YOUR WORLD would pay the customs duties and taxes and not charge the Buyer . For more information on Duty Free Gifts please see theFAQ (Duty Free).

(5) Duty and Taxes

All imported goods must be declared to the Customs & Excise authorities on entry and, in most cases, except duty free gifts as described in Section 4 are subject to customs duty & VAT. This includes goods bought over the Internet. The Receiver of the shipment is legally liable to pay Customs Duties and Taxes, however the Buyer authorises Shop Your World to pay the duties and taxes on the Buyer’s behalf. The Customs Duty and Taxes charged to the buyer is final and SHOP YOUR WORLD will not charge the buyer or the recipient even if there are additional duties and taxes charged by the customs, SHOP YOUR WORLD will absorb these charges.
Follow this link: cbec.gov.in/customs/cst-0809/cst-main.htm  to the Customs and Excise Database of Government of India where you can check the applicable duty for any product.

If any Customs Duty or Taxes are applicable it will be displayed in your Shopping Cart and added to the total at Checkout.

(6) Unacceptable and Prohibited Items for Carriage

SHOP YOUR WORLD will not transport any items that is deemed to be unacceptable and prohibited for carriage:

• It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. US Export Controls.
• Flammable Items- Hair Spray, Cigarette Lighters Fluids etc
• Alcohol and tobacco
• Chemicals
• Plants
• Furs
• Poisonous Articles
• Corrosives
• Gasses
• Pornography
• Currency- Cash, bearer form of negotiable instruments, credit cards and Sim Cards
• Fire Arms, explosives and ammunition
• Toxic and infectious substances
• Liquids and semi liquids
• Animals
• Precious metals and stones
• Illegal narcotics and drugs
• Human remains
• Counterfeit and pirated goods Meat, milk, cheese and other animal products
• SHOP YOUR WORLD at its sole discretion can decide if the product cannot be transported safely or legally. We will inform you that we have received goods at our facility but will not be able to ship. We will return the goods to the store where it has been purchased and bill the buyer for the shipping costs from our international hub to the store.

Maximum Size and Weight Limit

Each item must not exceed Height 48 inches Width 36 inches Depth 24 inches and weigh more than 150lbs/68kgs. SHOP YOUR WORLD will not ship items that exceed these dimensions and weight. SHOP YOUR WORLD has the right to return these items to the store and charge the buyer for the shipping charges. The buyer authorises SHOP YOUR WORLD to debit the shipping charges incurred by SHOP YOUR WORLD to the buyers credit/debit card. SHOP YOUR WORLD will email the buyer of the amount charged for shipping the items from our facility back to the store. The buyer is responsible to pay these shipping charges to SHOP YOUR WORLD.

Deliveries & Undeliverable

Shipments cannot be delivered to PO boxes. Shipments are delivered to the Receiver's address given by the buyer, but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area (mail room) will be delivered to that area. If Receiver refuses delivery or to pay for additional Customs duties and Taxes, or the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, SHOP YOUR WORLD shall use reasonable efforts to return the Shipment to the Store at the buyer's cost, failing which the Shipment may be released, disposed of or sold within 30 days by SHOP YOUR WORLD at SHOP YOUR WORLD sole discretion without incurring any liability whatsoever to the buyer or anyone else, with the proceeds applied against service charges and related administrative costs.

We shall make reasonable effort to deliver the Item to Buyer within the stipulated delivery time frame indicated here from the date of full payment for the charges as notified to Buyer. High security addresses or addresses in more remote locations may require a longer delivery time. There will be no deliveries on Sunday and gazetted public holidays. We shall however not be liable (whether in contract, tort or otherwise) for any delay in effecting delivery of such Items for whatever reasons.

(7) Inspection

SHOP YOUR WORLD has the right to open and inspect a Shipment without prior notice. Customs Authorities/ Airline Security also have the right to open and inspect the shipments.

(8) SHOP YOUR WORLD'S Liability

SHOP YOUR WORLD contracts with on the basis that SHOP YOUR WORLD's liability is strictly limited to direct loss only. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business and all types of consequential loss), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to SHOP YOUR WORLD's attention before or after acceptance of the Shipment. For all items liability, once it is proven to be damaged or loss as a result of SHOP YOUR WORLD's shipping, the sum insured will be for the amount paid by the Buyer to SHOP YOUR WORLD for the purchase of the goods. Our FLP includes insurance for damage or loss for the amount paid for the purchase of goods by the Buyer. Claims are limited to one claim per Shipment, and the settlement of which will be full and final settlement for all loss or damage in connection therewith.

(9) Time Limits for Claims

• Damaged , Loss or Missing Items
  Upon receipt of the Shipment or Item, Buyers are advised to check that the Item has been received in good order. For damaged goods or missing items, ensure that you do not accept delivery from the Courier if the SHOP YOUR WORLD tape is either not there or tampered with. Return the goods to the Courier. If you have accepted the goods, within 24 hours of delivery a SMS will be sent to you confirming the delivery. If for any reason you have not received the delivery, you must notify us within 2 hours of receiving the SMS, if for any reason the buyer has not received the SMS, the buyer in any event must notify within 24 hours of receiving the goods by email to:cs@shopyourworld.com, failing which SHOP YOUR WORLD shall have no liability whatsoever.
• Defective Products or wrong order shipped by the Store
  The buyer must notify by email to: refunds@shopyourworld.com within 24 hours of delivery of goods to the buyer. The original copy of the consignment note/air waybill and all supporting documents, relevant invoices and/or receipts for the product(s) must be handed or at the time of pick-up of the defective or wrongly shipped products. SHOP YOUR WORLD shall have no liability whatsoever if the buyer fails to comply with the above.

(10) Delayed Shipments

SHOP YOUR WORLD will make every reasonable effort to deliver the Shipment according to SHOP YOUR WORLD regular delivery schedules, but these are not guaranteed and do not form part of the contract.

(11) Refund Policy

• In the case of loss or damage of all or part of a shipment, SHOP YOUR WORLD will, refund the shipment charges by the same method as the Buyer had paid for them after SHOP YOUR WORLD has done the investigation. However it will be at SHOP YOUR WORLD sole discretion and decision whether the buyer is eligible for a refund and subject to clause 8 (Time Limit).
• If duty and taxes had not been paid by SHOP YOUR WORLD to the relevant authorities at the time of loss or damage, SHOP YOUR WORLD will refund duty and taxes to the Buyer by the same method the Buyer had paid for them. Where duty and taxes have been paid by SHOP YOUR WORLD to the relevant authorities at the time of loss or damage, SHOP YOUR WORLD will refund such duty and taxes to the buyer by the same method the Buyer had paid for them if SHOP YOUR WORLD is able to obtain a refund of such duty and taxes from the relevant authorities without incurring additional cost on its part. Where this is not possible we will issue a credit to your account that will be applied to your next order.

(12) Loss or Damage

If SHOP YOUR WORLD determines that the loss or damage has occurred due to the fault of SHOP YOUR WORLD. SHOP YOUR WORLD will refund the amount charged in the same manner as the buyer has paid. Where this is not possible we will issue a credit to your account that will be applied to your next purchase.

(13) Product Returns or Exchanges

For return of product(s) or exchange, we will, upon request, help to arrange return shipping to the store from where you purchased the product(s), at the buyer’s cost. All refund on returns, exchange, rebates and money-back guarantee policies and procedures will be in accordance to the Store’s policies and procedures. Buyers are advised to read the store’s policy on returns and exchanges.
For exchanges buyer will have to pay the subsequent shipping charges, customs duty and taxes in order to have the Item exchanged from the store to the local mailing/delivery address as specified by Buyer.

(14) Return of Wrong or Defective Product Shipped by the Store

If the Store has shipped the wrong product(s), the buyer has to notify SHOP YOUR WORLD within 24 hours of delivery of the product(s) by email to returns@shopyourworld.com. If it is determined by SHOP YOUR WORLD that it is the store’s fault, SHOP YOUR WORLD will return the product(s) and will refund the purchase price paid by the buyer. The refund will be given within the time as stipulated by the store’s policy and in the case of exchange SHOP YOUR WORLD will ship the exchanged product(s) at the given address of the buyer at SHOP YOUR WORLD cost.
SHOP YOUR WORLD will also pay the customs duty and taxes if any for the exchanged product. 
For a defective product, the buyer must notify SHOP YOUR WORLD within 24 hours from the date of delivery by email to  returns@shopyourworld.com , we will arrange to pick up the defective product and have our experts determine the nature and authenticity of the defect. If SHOP YOUR WORLD at its sole discretion determines that the defect is genuine we will refund or exchange (at buyers request) the amount paid by the buyer to SHOP YOUR WORLD for the purchase of the product including the shipping, customs duty and taxes or exchange the product and SHOP YOUR WORLD will bear all the shipping costs including customs duty and taxes back to the store and return the exchanged product to the buyers given address. All returns and exchanges must be in the original packing of the store from where the buyer has purchased the product, invoice and Consignment note/AWB. If SHOP YOUR WORLD determines at its sole discretion that the product is not defective the product will be returned to the buyer and SHOP YOUR WORLD will not have any liability whatsoever. All refunds on returns, exchange, rebates and money-back guarantee policies and procedures will be strictly in accordance with the store’s policy and procedures. Buyers are advised to read the Stores’ Policy on returns, exchanges and refunds.

(15) Circumstances beyond SHOP YOUR WORLD's control

SHOP YOUR WORLD is not liable for any loss or damage arising out of circumstances beyond SHOP YOUR WORLD control. These include but are not limited to Act of God" e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" e.g. war plane crash or embargo; any defect or characteristic related to the nature of the Shipment, even if known to SHOP YOUR WORLD; riot or civil commotion; any act or emission by a person not employed or contracted by SHOP YOUR WORLD e.g., Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

(16) Customer's Warranties and Indemnity

Customers shall indemnify and hold SHOP YOUR WORLD harmless for any loss or damage arising out of customer's failure to comply with any applicable laws or regulations and for breach of the following warranties and representations:

• All information provided by or its representatives is complete and accurate
• Customer's vendor employed reliable staff to prepare the Shipment
• The Shipment is properly marked and addressed and packed to ensure safe transportation with ordinary care in handling
• All applicable customs, import, export and other laws and regulations have been complied with; and
• The purchases have been signed by Customer's authorized representative and the Terms and Conditions constitute binding and enforceable obligations of customers.

(17)Applicable Law and Jurisdiction

These terms and conditions shall be construed in accordance with the laws of the Republic of Singapore. If Buyer are not a resident in Singapore, by registering as a member, Buyer agree that the laws of the Republic of Singapore, without regard to the conflicts of laws principles thereof, will apply to all matters relating to Buyer membership and use of the services. Buyer accepts and agrees that both Buyer and we shall submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute arising out of and/or in connection with these terms and conditions.