Dear Customer,

In our continuous endeavor to enhance the services offered to you, we are glad to inform you that we will be launching the IVR Dual Authentication process. This will provide you with an added level of security for the IVR transactions carried out on your HSBC Credit Cards with effect from. 1st Jan, 2011. Kindly note that this is not applicable for Add-on credit cards.

Please note that this additional level of security will be valid only for the IVR transactions carried out on your HSBC Credit Card, and it will in no way affect other operations on your card.

For all IVR related Credit Card transactions carried out from the 1st of January, 2011, you will need to create an IVR Transaction Password. Only after providing this password, will the transaction be allowed to be processed. The option to set the IVR password will be available from 1st Jan 2011 on your HSBC Internet Banking account.

A step-by-step guide to creating this password is given below along with clarifications on some of the queries that you may have.

Should you have any other queries, kindly feel free to call our Customer Service Advisors at the numbers listed here.

We give below answers to some Frequently Asked Questions (FAQs) about IVR Transaction Authentication.

What is an IVR transaction?

Interactive Voice Response i.e. IVR transactions are transactions carried out over the telephone where a Credit Card number is to be entered on an automated system for the purpose of making a payment to a vendor for purchase of goods, services etc.

In what way will this affect the way I carry out an IVR transaction on my credit card?

You would be required to enter your IVR Transaction Password (in addition to other card details) to effect transactions on IVR w.e.f. 1st January, 2011.

What do I need to do to continue carrying out IVR transactions on my credit card?

All you would need to do is to set up the IVR Transaction Password via your HSBC Internet Banking account. The detailed process for setting up this password is given below.

How can I set up my IVR Transaction Password?

Step1: If  you have an HSBC Internet banking account, login to your account at and proceed as per instructions in Step 2. After login, please check if you have linked your Credit Card(s) to your Internet Banking account before proceeding. You can easily link your cards through the 'Select or Deselect Accounts' option from the Services tab.

If you do not have an HSBC Internet Banking account, please visit and click on the 'Register' icon under Personal Internet Banking for the various options available to setup your Internet Banking account.

Step 2: After logging in to your Internet Banking Account, click on the Secure Pay link on the left hand side.

Step 3: Clicking on 'Secure Pay' will reveal the 'Verified by VISA' and 'MasterCard SecureCode' links as below. Click on 'Verified by Visa' if you are a Visa Credit Cardholder or on 'MasterCard SecureCode' if you are a MasterCard Credit Cardholder.

Step 4: You will be directed to the Verified by Visa Registration / MasterCard SecureCode webpage. Here after verifying your credit card number displayed, please click 'Register this card' under IVR service channel.

The page will ask you to enter a 6 digit password and also to confirm it. After entering the password click on the 'Confirm' button.

Step 5: The final confirmation screen will appear. Click on the 'Confirm' button

Once you have set your IVR password as per steps given above, you can use it for carrying out IVR transactions from 1st Jan 2011.

In case of any problems in using the merchant IVR system for transactions, Primary Cardholders can visit the merchant's website to carry out secure transactions. The same option is available for Add-on Cardholders as well.
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