|
Dear Customer,
I hope you are well.
I am writing to personally thank you for your continued trust, loyalty, and partnership. Your support has been a cornerstone of our growth, and we deeply value the relationship we have built with you over time.
I would also like to share an important update. PT Bank HSBC Indonesia (‘HSBC Indonesia’) has entered into a binding agreement to transfer its retail banking and wealth management operations, International Wealth and Premier Banking’ (‘IWPB’) to PT Bank OCBC NISP Indonesia (‘OCBC Indonesia’). I believe it is important to keep you informed in an open and transparent manner.
The transaction covers the assets and liabilities of HSBC Indonesia’s entire retail banking and wealth management operations, including the deposit and investment accounts, credit cards and retail loans of approximately 336,000 customers. It follows a strategic review of the retail business, which concluded that a transfer would be the best outcome for the HSBC Indonesia, our employees and customers.
What does this mean for you?
The products and services you currently have with HSBC Indonesia, such as your accounts, credit cards and retail loans will continue to be provided as normal until completion of the transfer, which we expect to be in the first half of 2027, subject to regulatory approval.
During this period, we will work closely with OCBC Indonesia and the regulatory authorities to enable a smooth transition. At the end of this period, your products will be transferred to OCBC Indonesia who will continue to provide banking services to you.
There is nothing further you need to do at this stage. We will be in contact again once the required regulatory approvals have been obtained.
Where can you get more information?
We understand that this announcement may raise some questions, so please visit our website for further information or contact your Relationship Manager for any clarification.
Who can you contact for assistance?
We are here to support you. You can contact us via the following numbers:
- HSBC Premier customer, please contact your Relationship Manager.
- For all inquiries, please reach us on our Contact Centre on 1500 808
Our commitment to you will not change. You will continue to receive the same level of service, care and attention, as we are approaching this transition with great care and with a strong focus on ensuring continuity and stability for our customers.
Your partnership means a great deal to us, and we remain fully dedicated to supporting your needs through this period and beyond. We are excited about what lies ahead and look forward to continuing this journey together.
On behalf of HSBC, we want to thank you again for your understanding and continued loyalty.
Yours sincerely,
|
|
|
|
|
|
|
|
