HSBC

HSBC Personal Internet Banking simplifies your life! Manage your finances anytime anywhere, check account balances, perform online transactions, trade foreign currencies* and open local currency or foreign currency term deposits 24 hours a day! This month, HSBC Personal Internet Banking provides you with numerous privileges:

* Only applicable to one-time transactions of CNY12,000 or above (or equivalent in foreign currency).
Service hours are Monday 6 am to Saturday 5 am (excluding public holidays in mainland China).

Step 1: Visit the HSBC (China) website www.hsbc.com.cn
Step 2: Click the “Logon” button besides “Personal” under “Internet Banking”on the right side
of HSBC (China) homepage
Step 3: Enter your user name and password to reactivate your Personal Internet Banking.

Please call 800 820 8828 (or +86-21-3888 8828 if outside of mainland China or using a mobile phone). Our call centre representative will verify your identification and provide you with your user name immediately.

Step 1: Visit the HSBC (China) website www.hsbc.com.cn
Step 2: Click the “Logon” button on the HSBC (China) homepage
Step 3: Enter your user name, click "forgotten your password?" and follow the instructions
to reset your password.
Step 4: Print the acknowledgement page, sign it and bring it in person to the branch where
your account is based within 7 days of resetting your password in order to activate the
new password. Please bring your original I.D. card or passport for our verification.
Step 5: A notification will be sent to the email address that you have registered with the bank
after the new password is activated.

Manage your global account on one platform

•	You can view all of your HSBC accounts easily using HSBC‟s Global View tool
•	As a privileged HSBC Premier customer you can enjoy fee waivers on transactions to self-named accounts within the HSBC Group* HSBC China waives the local handling charge that is normally charged for Online Telegraphic Transfers via HSBC Internet Banking between Self-named Accounts within the HSBC Group.

Everyday banking needs
at your fingertips

Simply log on to Internet Banking to
•	Check your account balance
•	Perform domestic and overseas fund transfers
•	Open new term deposits (Click here for the latest HSBC China deposit rates)
•	And perform other common transactions online

Effectively manage
your banking transactions

Sign up for eStatements and eNotices to check and download up to 12 months of bank statements and stay in control of your finances

Safe

•	Free security device that generates a random number code to verify users and protect you when banking online
•	SSL protocol and 128-bit encryption technology keeps your data transmission safe

Convenient and Efficient

•	Access and manage your financial needs anytime, anywhere
•	Reduce the need for branch visits and save time

Environmentally Friendly

•	Save paper by checking your bank statements via HSBC Personal Internet Banking and directly reduce your impact on the environment.

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Please do not reply to this email. Should you wish to contact us, please send an email to hsbcaoc@hsbc.com.cn and we will get back to you. Note: It is important that you do not provide your account or number, or disclose any confidential information or banking instructions in your email.

We maintain strict security standards and procedures to prevent unauthorized access to information about you. We will never contact you by email or otherwise and ask you to validate personal information such as your user ID, password or account numbers. If you receive such a request, please call our Hotline Services on 800 830 2880.

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