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| Dear HSBC customer, |
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| Our records show that there have been no transactions made in the past 12 months from your HSBC China account*. As such, it currently considered a dormant account. Dormant accounts are ineligible for HSBC phone banking or online services. |
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| You can easily re-activate your account to take advantage of these convenient services. Please act now! |
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 Re-activate your account in any of our branches in mainland China: |
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 Visit any HSBC branch in mainland China with your passport or Identification card that you used to open the
account. |
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| Make a transaction in the branch |
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 Or you can |
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| Visit HSBC China’s website www.hsbc.com.cn, Personal Banking services Download Centre |
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| Download and complete the "Account Reactivation Request" |
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Visit any HSBC branch in mainland China with your passport or Identification card that you used to open the
account and sign the form in the presence of one of our banking staff |
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| Thank you for choosing HSBC! |
| * As of the Bank’s record on 31 October 2011. Please ignore this notice if you have already re-activated your account. |
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Please do not reply to this email. Should you wish to contact us, please send an email to hsbcaoc@hsbc.com.cn and we will
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